This is a really nice day. It is very clean, stays quiet, has some nice amenities, and is in a very good location.
If you don't mind sharing a room with a stranger or just any staff person coming in your room even with the do not disturb sign on the door....then this is the hotel for you!!
Hotel and staff were very nice and helpful. The room was clean and the breakfast was overall good. There is a gap under the room door but looks to include all the room doors. I will stay here again.
The hotel was really nice. In the final steps of renovations and it's done very well. The new room set ups are amazing.
So if I could, I would give ZERO stars, but it won't let me!!
I stayed at this hotel back in July and this has been bothering me since then. I was traveling alone and I checked in late Monday. I got my key, went up to the room only to open the door and get the surprise of my life!! There was a man and woman in the room..(you know the rest). I screamed and let the door slam shut. I went to the front desk and the girl said oh I'm sorry, there was not supposed to be anyone in that room. She was not really that concerned that this had happened as if it happens all the time. She did give me another room, but I should have gone to another hotel right then.
The hotel was very nice with up to date rooms, comfortable beds and pillows. An indoor pool that was very nice as well. The breakfast was very good, eggs, sausage, bacon, biscuits gravy and pancakes plus all the extra continental breakfast stuff. I was very pleased that they had sugar free syrup as I'm a diabetic. Would definitely stay here again.
It would be 5 Stars if the bed wasn't quite so stiff and if the bathtubs were a little bit bigger or were jacuzzi tubs.
I just know for me...I DID NOT FEEL SAFE in this hotel. They had no procedure in place when a key is given to another customer's room. Nor is their staff instructed to respect the customer's wishes with the do not disturb sign on the door. They never notified me that they wanted to switch out the furniture. I was out of there!
I always put the do not disturb sign on my door while I am out of the room. I came back to my my room on Wednesday afternoon and the do not disturb sign was not in the key slot. I was in front of the elevator, so I thought maybe kids took it. I opened my room door only to find that someone had been in the room and switched out the couch and chair. In addition the cleaning lady cleaned the room and the do not disturb sign was hung on the inside of the door. I left personal items out and some were moved around. I was so upset. I went to the front desk again and the manager apologized. I explained to her that no one should have entered the room with the sign on the door. I then told her about the first night when I walked in on a couple in their room. She did not even know about that. I was like I can't believe you don't keep records when you give a key to a room that someone is already in. That's a safety issue. I said I could have been shot or snatched into the room or anything. Those people in that room was just as shocked to see me when I opened the door.
Holiday Inn Express Suites Louisville South Hillview is a US Lodging based in Shepherdsville, Kentucky. Holiday Inn Express Suites Louisville South Hillview is located at 365 Brenton Way, Shepherdsville, KY 40165, USA.
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